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Service organisations like utilities, IT, telecommunications and logistics providers face continued pressure to reduce operational costs while improving customer service and retention to gain an edge in an increasingly competitive market place. Companies are striving to do more with less, thanks to cost-cutting and resource reduction initiatives.
Faced with the need for higher worker productivity and the customer demand for faster and more efficient service, service organisations are looking for ways to streamline and optimize the operations of their field service personnel. And field force automation solutions are at the top of their list.
According to research by the Aberdeen Group, 88% of best-in-class service organizations view shoring up the connection between the field and back office as a top strategic priority. The benefits are great:
“Companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues.” The Mobile Field Service Solution Selection Report, Aberdeen Group.
But the challenge of successfully transforming the way field service is undertaken in an organisation should not be underestimated.
This is where TUSC can help.
You can rely on TUSC’s extensive industry experience and proven approach to ensure your project achieves your business objectives, on time and on budget.
Our field force automation solution encompasses the people, process and technologies needed to successfully streamline and optimize your field force operations.
TUSC has first-hand experience developing, implementing and supporting field force automation solutions for major service organisations in Australasia, including ENERGEX, Yarra Valley Water, Optus and Sydney Water.
For more information on how TUSC can help you, contact sales@tusc.com.au
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