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Service Management Domain Specialists
TUSC has extensive experience helping telecommunications carriers and service providers achieve the goal of end-to-end service management.
This is a complex task that requires:
* network infrastructure to be managed around the service/s it delivers to customers (rather than the technology managing the infrastructure)
* comprehensive knowledge of a customer’s equipment, services, problems and service quality
* integration between customer information and the tools managing service provisioning, fault and alarm management, network management and performance monitoring
* best-practice processes to support the above.
But the rewards are great – a better customer experience (and an understanding of how infrastructure performance impacts that experience), more efficient, faster and proactive customer service, the ability to prioritize remediation service delivery, service level agreements that are meaningful and enforceable - to name a few.
TUSC is one of the few Australian companies that has the people, processes and technology solutions required to successfully deliver on this vision.
Telecommunications carriers, network equipment providers and large corporate customers (like Telstra, Ericsson, Lucent Technologies, Alcatel and Hewlett-Packard) rely on our technical expertise and extensive domain knowledge to achieve these goals.
Reliable, On-Time Delivery
We are absolutely committed to the reliable, on-time delivery of every project we undertake. We back this commitment by investing in the best people and deploying our rigorous and extensive Quality Management System and project management methodologies.
For more information on how TUSC can help you, contact sales@tusc.com.au
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"The dedication of TUSC people and the achievement of this challenging development on time, on budget and to our customer's satisfaction have demonstrated that choosing a small but dedicated partner can be beautiful."
Armand Collin, Wireless Access Sales Director, Lucent Technologies
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